Loading...

Terms and Conditions

By using this website, you agree to these terms and conditions. If you are not in agreement, then you should not use this site. The terms and conditions may be changed and/or updated periodically without further notice. 

Use Restrictions

Except as otherwise indicated elsewhere within this publication, with respect to a particular portion, file, or document, any person is hereby authorized to view, copy, print, and distribute this document subject to the document being used for informational and non-commercial purposes only. We reserve the right to revoke any such authorization at any time, and any such use shall be discontinued immediately upon that notice.

Liability Limitations

Kalaya Products Pty Ltd is proudly affiliated with the Womba Project and any related, affiliated and subsidiary units, will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, and/or any intentional transmission of any computer virus.

Disclaimer

The material in this site could include technical inaccuracies or typographical errors and we may make changes or improvements at any time.

The Materials in this site are provided "AS IS" and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law, we disclaim all warranties or merchantability and fitness for a particular purpose. We do not warrant that the functions contained in the material will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use of or the result of the use of the material in this site in terms of their correctness, accuracy, reliability, or otherwise.

Termination

We or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from our website(s), and (b) all related documentation and all copies and installations (together, the "Materials"). We may terminate this agreement immediately without notice if, in our sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

Miscellaneous

These Terms and Conditions will be governed and be interpreted pursuant to the private international contract law of the Law Merchant. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or your use of this site shall be filed only in the dejure federal courts located on the Commonwealth of Australia. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. We are a charitable, philanthropic, non-government-organisation that cannot collect or disburse GST and you agree that all transactions relating to payment are donations in fact. This is the entire agreement between the parties relating to the use of this site.

Refund Policy

We take pride in the quality of all of our products and we jealously protect the ingrained company policy "That we will not sacrifice quality for any reason" its not just talked about it is the way of life throughout Kalaya.

Therefore we have no hesitation in insisting that any products we select or manufacture or blend must pass the highest level of quality assurance standards we set.

Our attention to detail and the careful selection of any raw materials, components, and other manufacturers products we need for our own manufacturing, assembling, blending or re-selling under the Kalaya Logos have to be "The best because we have rejected the rest".

Because we know all of our products are good and have passed both our own independent testing and many proudly carry scientific credibility we have no hesitation with the following guarantee.

WE WILL GLADLY REPLACE OR REPAIR ANY PRODUCT WHICH IS FOUND TO BE FAULTY, OR DOES NOT LIVE UP TO YOUR EXPECTATIONS PROVIDING YOU HAVE NOT DELIBERATELY OR ACCIDENTALLY DAMAGED, MISUSED OR NOT FOLLOWED OUR INSTRUCTIONS CAREFULLY. 

All you have to do is return the product to us with your contact details and any information you believe is relevant or could have caused our product to not live up to your expectations. Your action will be respected and could help us to continue to improve our products in the future.

Delivery Policy 

Before delivery of any of our products, consultations or services we provide the appropriate processing and approved by our financial accounting department will take place.

When your order and payment arrangements have been authorised any items physically held in stock will be shipped to you within three days from receipt of your order being accepted.

Pricing Policy

All pricing of our standard products and services will include any regulated fees or charges required by law.

We will reserve the right to change any of our prices if it becomes necessary for us to remain commercially viable or circumstances dictate changes.

We will endeavour to provide goods and services at a fair price that directly relate to the quality and performance standards of similar or competitive products presented in the marketplace.

Privacy Policy 

Once you give us your personal information, you are not anonymous to us.

Our primary purpose in collecting personal information is to provide you with a safe smooth, efficient, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience safer and easier.

We only collect personal information about you that we consider necessary for achieving this purpose. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. We only use your personal information to facilitate the services you have requested.

We do keep your information in our protected computer files that we maintain about you. This is to help us inform you about any new or interesting products or information we have developed or come across that could be of significance or of interest for your benefit. This information is also vital should it be required to resolve any disputes, troubleshoot problems, inform you of updated or protect your interests.

Your privacy is very important to us and we can assure you we will never allow any of your personal information to be sold or rented to third parties for their marketing purpposes without your written consent.

Should you have any questions about our security and privacy policies with your personal information please feel free to contact us directly.

KALAYA PRODUCTS is a proud affiliate of the The Womba Project, which is a humanitarian, philanthropic, not-for-profit, non-government organisation, operating in the private.

Posting and Packaging Policy 

The cost of packing and delivereing of our goods is not included in our products pricing. An additional charge for these services will be added to your invoice. We try to keep these costs to a minimum.

We rely on the appropriate Postal or Courier Services providers to actually deliver our goods throughout Australia.

Overseas posting and special packaging costs and charges are to be negotiated with us at the time of ordering, and any import duties or import restrictions will be the responsibility of the purchaser.